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Your order to cash process can be straightforward or super-complex. It all depends on the software system you’re running. If your end-to-end order to cash process is integrated and streamlined, it’ll be manageable and efficient. If your data are housed inside disconnected silos (CRM, order management, billing, accounting, logistics, etc.), order to cash can soon become a disorganized nightmare, with employees and customers suffering the consequences. What is Order to Cash Process? The order to cash process, also known as O2C or OTC, is how your business receives and processes customer orders. It’s made up of six steps that span the time between when your customer places an order and the time their money appears on your company’s ledger. Each step must be expertly navigated to fortify your cash flow and capital. The 6 Critical Steps in the Order to Cash Process The customer order is processed (order management) The order to cash process kicks into gear when a customer places an order